Refund policy

GlamFam Cosmetics

Last updated: 09/04/2026

At GlamFam Cosmetics, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, we are here to help. Please read our Refund Policy carefully before making a purchase.

1. Returns

We offer a 14-day return policy on all products, starting from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-returnable Items:

  • Opened or used cosmetics products
  • Gift cards
  • Sale or clearance items

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us via email at care@glamfamcosmetics.com within 14 days of receiving your order.
  2. Provide your order number and the reason for your return.
  3. Once your return is approved, we will send you return instructions.

3. Refunds

If your return is accepted, we will process your refund to your original method of payment. Please note that:

  • Refunds may take up to 7-10 business days to be processed after receiving your returned item.
  • Shipping charges are non-refundable.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will offer a full refund or replacement, depending on the item’s condition.

5. Exchanges

We do not offer exchanges. If you wish to exchange a product, please follow the return process and place a new order for the item you want.

6. Shipping

The customer is responsible for the shipping costs to return the item. Shipping costs are non-refundable. We recommend using a trackable shipping service to return your item, as we cannot guarantee that we will receive your returned item.

7. Contact Information

For any questions regarding returns or refunds, please contact us at:

✉️ Email: care@glamfamcosmetics.com

📍 Address:
AM-98,4 TH FLOOR,SHALIMAR BAGH, AM BLOCK, 110088 DELHI Delhi, India