Terms of service

GlamFam Cosmetics

Last updated: 09/04/2026

At GlamFam Cosmetics, we are committed to providing excellent service and delivering high-quality cosmetic products to our valued customers. Please read our Service Policy carefully to understand how we operate.

1. Order Processing & Delivery

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with your order details.
  • Processing Time: Orders are typically processed within 1-2 business days. This time may vary during peak seasons or promotional events.
  • Shipping: We offer standard shipping options through our trusted delivery partners. Delivery time may vary based on your location. Shipping costs will be calculated at checkout.

2. Payment

  • We accept payments via CCAvenue, which ensures secure transactions. You can use major credit/debit cards, net banking, or wallets for payment.
  • All payments are processed securely, and no payment information is stored on our servers.

3. Customer Support

  • Email Support: For any queries, concerns, or issues regarding your order, please email us at care@glamfamcosmetics.com.
  • Response Time: We strive to respond to all emails within 24-48 hours.
  • Phone Support: Currently, we do not offer phone support, but our email support team will assist you promptly with any queries.

4. Product Information

We aim to provide accurate and up-to-date product information on our website, including ingredients, usage instructions, and product details. However, we are not responsible for any discrepancies or errors in product descriptions or images.

5. Product Availability

While we strive to keep all products in stock, some items may become temporarily unavailable due to high demand or supply chain issues. In such cases, we will notify you via email and offer you the option to either wait for restock or cancel the order for a full refund.

6. Return and Refund

  • Our 14-day return policy allows you to return any unused and unopened products.
  • If you are eligible for a refund, it will be processed to your original payment method. Please refer to our Refund Policy for more details.

7. Privacy & Security

Your privacy is important to us. We use advanced encryption to protect your personal and payment information. For more information, refer to our Privacy Policy.

8. Changes to Service Policy

We may update this Service Policy from time to time. Any changes will be reflected on this page with an updated date. Please check this page regularly for updates.

9. Contact Information

If you have any questions about our service or policies, please contact us:

✉️ Email: care@glamfamcosmetics.com

📍 Address:
AM-98,4 TH FLOOR,SHALIMAR BAGH, AM BLOCK, 110088 DELHI Delhi, India